Support

A real human at the other end. Not many of us — please be patient.

If something feels off, broken, or just confusing — write to us. We read everything, and we ship fixes quickly.

Before you write

A few things that fix the most common reports without us needing to step in:

Wombow isn't hearing me

• Open Settings → Wombow on your iPhone. Make sure Microphone, Camera, and Speech Recognition are all on.
• If you're wearing AirPods, route TTS to the AirPods + microphone to the phone (the iPhone's Control Center has the audio destination toggle).
• Wombow pauses listening while it's speaking to you — that's intentional. Once it stops, the mic re-opens within a second.

Wombow stays silent during my game

• Mode B silence is by design — Wombow only speaks when there's something worth saying. If nothing's happening on screen, the silence is correct behavior, not a bug.
• If you haven't said anything in 45-90 seconds (depending on the game), Wombow will proactively chime in with an observation. That's the "idle break" — let it play out before assuming it's broken.
• If you want more chatty commentary, try switching the persona to "buddy" in Settings → Persona.

Subscription / payment trouble

• All subscriptions and Passes are managed through Apple, not us. Open Settings → Your Name → Subscriptions to view, change, or cancel.
• If you bought a Wombow Plus or Plus+ subscription on one device but don't see the perks on another, make sure both devices are signed into the same Apple ID.
• Refund requests go through reportaproblem.apple.com — Apple handles them, not us.

Watch Party (SharePlay) isn't connecting

• Both phones need to be on the same FaceTime call or Messages thread.
• Both phones need iOS 17 or later.
• Whoever starts the session is the host — the others see "Listening to host" and don't open their own cameras.

I want to delete everything

• Open Wombow → Settings → Privacy → Clear conversation memory to wipe the server-side memory.
• The Notebook lives entirely on your phone — use Notebook → … → Clear all entries to nuke it.
• Uninstalling Wombow deletes both. We can't recover it after that.

I want a copy of my data

Open Wombow → Settings → Export everything. You'll get a JSON file with your Notebook entries, usage counters, and preferences. It lives only on your device unless you choose to share it.

Still stuck?

Write to hello@wombow.com with:

• What you were trying to do
• What happened instead
• Your Wombow version (Settings → About)
• Your iPhone model + iOS version

We typically reply within a couple of days. If something is on fire, mention that in the subject — we treat outages differently.